Payments & Returns
CocoLili accepts all major credit cards through Pesapal an easy and secure method of online payment. You do not need a Pesapal account for this transaction. Just follow the payment instructions.
We work hard to produce apparel of the best quality which meets and often surpasses international standards. However, if we do not meet your expectations and you are not happy with your purchase we will be happy to exchange the products as long as the item has not been worn and the tags are intact.
Please note that we only offer the option to exchange. We do not offer cash or credit card refunds.
Store Credit is offered to customers within Kenya only and is valid for three (3) months from the date of return.
There are no returns on sale or discounted items.
All returned goods should be in good order, unworn, packaging and branding intact. The returns must be made within thirty (30) days from the date of purchase and not receipt of goods.
Send an email to email@example.com to inform us that you are returning your purchase, reasons for your return and whether you would like to exchange your purchase or store credit.
Ship your purchase back to:
Lange Lange Apartments
1st Floor, Suite No. 8
Off Milimani Rd (Between Heron Hotel & Middle East Bank)
Please note that the cost of return shipping is not refundable and is at the cost and liability of the sender.
We love feedback, so please let us know if there is anything we could be doing better with our product or service. Thank you!